joya9 game Privacy Policy

1 Types of Data Collected

joya9 game collects various types of information in order to provide its services. This information can broadly be divided into two categories: information provided directly by the user and information collected automatically.

1.1 Personally Identifiable Information

The following information you provide when creating an account is collected:

• Full name and date of birth (for age verification — persons under 21 years of age may not use the service)
• Mobile number and email address
• National ID card or passport details (during account verification)
• Payment information — bKash, Nagad, Rocket, or Upay number

1.2 Automatically Collected Information

When you use the joya9 game website or app, certain technical information is collected automatically:

• IP address and device information (model, operating system)
• Browser type and version
• Time of site access, page visit history, and session duration
• Information obtained through cookies and similar tracking technologies
• Gaming activity — bet amounts, win and loss records, game preferences

1.3 Transaction Information

Detailed transaction information is recorded during deposits and withdrawals. This information is used to ensure financial security and to resolve any disputes. Payment information is handled directly through secure payment processors.

2 Purpose of Data Use

Collected information is used for the following purposes. Each use is based on a specific and legitimate ground:

2.1 Service Operation and Improvement

• Creating, verifying, and managing accounts
• Processing deposits and withdrawals
• Managing gaming activity and issuing bonuses
• Identifying and resolving technical issues
• Conducting analysis to improve service quality

2.2 Security and Fraud Prevention

joya9 game works continuously to ensure the security of all users' accounts and transactions. To this end, suspicious transactions or login activity are monitored. Data is analysed to prevent unauthorised access and detect fraudulent activity.

2.3 Communication and Support

We contact you to inform you of important matters regarding your account, transactions, or services. Your registered information is also used to provide support via 24/7 live chat and email. If you do not wish to receive promotional messages, you can turn this off at any time from your account settings.

2.4 Responsible Gaming

By analysing gaming behaviour, joya9 game identifies potentially problematic patterns and may take necessary action in line with responsible gaming principles. This is part of ensuring user well-being.

3 Data Sharing and Third Parties

joya9 game never sells your personal information to third parties for commercial purposes. However, limited information may be shared with certain trusted partners for the purpose of operating the service:

3.1 Payment Processors

The necessary transaction information is shared with the relevant mobile financial service providers to process transactions through bKash, Nagad, Rocket, and Upay. These providers follow their own privacy policies.

3.2 Technology and Analytics Partners

We work with technology service providers to improve site functionality, security, and user experience. Information shared with them is always kept to a minimum and is subject to contractual confidentiality terms.

3.3 Legal Obligations

If it becomes necessary to disclose information in accordance with applicable laws in Bangladesh, court orders, or legitimate requests from government authorities, joya9 game is obliged to comply. Such disclosures are always within the limits of applicable law.

3.4 Game Software Providers

Gameplay-related information may be transmitted to the software platforms of Pragmatic Play, PG Soft, JILI, Evolution, and other game studios. This information is used for game operation, ensuring fairness, and technical support.

4 Data Security Measures

joya9 game follows industry-standard security practices to keep your information secure. These measures are effective at both the technical and organisational level:

• SSL Encryption: All data transfers on the site are encrypted using SSL (Secure Socket Layer) technology, so third parties cannot read the data during transmission over the internet.
• Secure Servers: All data is stored on secure servers equipped with firewalls and access control systems.
• Limited Access: Only authorised staff may access personal information for necessary work purposes.
• Regular Security Reviews: Regular security audits are conducted to identify system vulnerabilities.
• Two-Factor Verification (OTP): An additional layer of security is provided through OTP verification for login and important transactions.

While joya9 game makes every effort to ensure maximum security, complete security on the internet cannot be guaranteed. You are therefore also responsible for keeping your password and account information confidential.

5 Cookies and Tracking Technology

Cookies and similar tracking technologies are used on the joya9 game website. Cookies are small data files stored in your browser that help improve site functionality.

5.1 Types of Cookies

• Essential Cookies: These are essential for maintaining login sessions and ensuring security — they cannot be disabled.
• Functional Cookies: These help remember your language preferences and settings.
• Analytics Cookies: These collect anonymous statistics to understand which parts of the site are used most.

You can control or delete cookies from your browser settings, though this may limit some functionality of the site.

6 Data Retention Period

Your personal information is retained for as long as necessary to fulfil the purpose for which it was collected. Generally:

• All account information is retained while the account is active.
• Transaction records are kept for a specified period after account closure due to legal obligations.
• Support or complaint records are kept for as long as necessary to resolve disputes.
• Technical logs are generally kept for a short period and then deleted.

Once the need to retain data has ended, it is securely deleted or anonymised.

7 User Rights

As a joya9 game user, you have certain key rights over your personal information. To exercise these rights, contact our support team:

• Right to Access: You may request to know what information is held about you.
• Right to Rectification: If your information is incorrect, you may request that it be corrected.
• Right to Erasure: In certain circumstances you may request that your information be deleted, though some information may need to be retained due to legal obligations.
• Right to Object to Processing: You may object to your information being used for specific purposes.
• Right to Data Portability: You may request to receive your information in a structured format.

For more details on these matters, read our Terms and Conditions, where all user rights and responsibilities are described in full.

8 Minors and Age Restrictions

joya9 game's services are for persons aged 21 and above only. We do not knowingly collect information from minors. If a person creates an account by concealing their age and their status as a minor comes to our attention, that account will be closed and the collected information will be deleted.

To learn more about us and understand the background to our policies, read the About Us page.

9 Changes to the Policy

joya9 game reserves the right to update this privacy policy when needed. If significant changes are made, users will be notified via their registered email or mobile number. In addition, you can check the "Last Updated" date at the top of the page to see when the policy was most recently changed.

Continued use of the site after updated policies are published will be taken to mean that you have accepted the changes. You are therefore advised to review this page regularly.

10 Privacy Contact

If you have any questions about this privacy policy or any requests regarding your information, contact the joya9 game support team. Our support team provides service in both Bengali and English, 24 hours a day, 7 days a week.